Call the USCIS Contact Center toll-free at 1-800-375-5283. This will only hinder your chances of getting the help you need. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. The old IVR had10 main menu options for the customer to listen through in order to make a selection. Looking for U.S. government information and services? However, the Interactive Voice Response system is open 24/7. This is the simplest and most complete method of communicating with USCIS on individual cases. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. For Employees. My application or petition cannot be finished without it. Free. Press 1 request a copy of the USCIS guide to naturalization. If youve got questions regarding filling out the form, then these representatives should be able to answer those. Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. The USCIS service center operates on a two-tier model. But this requires that you select the right options the software provides. USCIS adjudica solicitudes y peticiones caso por caso. Email: E-Verify @uscis.dhs.gov. Review our. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. Cada caso es nico y algunos casos pueden tardar ms en resolverse. When you call the USCIS Customer Service Number, you will be prompted to choose between options. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Military Help Line Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. When does it make sense to reach out to the USCIS Contact Center? Enjoy the rest of your day" and they disconnected me. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. A .gov website belongs to an official government organization in the United States. If you have any other questions, please visit the USCIS Contact Center. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Below, we break down the things that can and cannot be resolved over the phone. People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. I need a biometrics appointment. Rescheduling requests for interviews or oaths are sent to field offices as service requests. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. And phone conversation with a live person is one of them. Sea estratgico cuando llame al Centro de Contacto de USCIS. Callers can use their own interpreter. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. Press 2 talk to a customer service representative. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. Last Reviewed/Updated: 02/21/2017 Was this page helpful? Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. They can also gather data on outstanding and resolved cases and information on in-office appointments. and can send a secure message from within your. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. Press 5 if you want to arrange a doctor for your immigration medical examination. Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. Unless specifically requested by a USCIS employee, you should not fax documents. USCIS adjudicates applications and petitions on a case-by-case basis. You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Cmo puedo asegurarme de que me devuelvan la llamada? Receive automatic case status updates by email or text message, . Be friendly and polite to the customer service representative. What are Other Types of USCIS Customer Service? Mi solicitud o peticin no se puede terminar sin ella. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Individuals will need to answer some verification questions before USCIS can share information about a case. As a result, they can answer many more questions about your case. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. This administrative task is taking longer than it has in the past. Questions about E-Verify? The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. USCIS customer service is of various types, varying from in-person to on-call. Secure .gov websites use HTTPS In case the automated system cant satisfy your queries, itll transfer the call to a live representative. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . Alternatively, you can call the local offices or service centers. The information on this page is out of date. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. Suppose you require information under the Freedom of Information Act. Necesito acelerar mi caso. USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. How can I make sure I dont miss a return call? How to Enter Receipt Number in USCIS Customer Service Call? In that case, USCIS will not be able to provide you with an update by email. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. An official website of the U.S. Department of Homeland Security, An official website of the United States government. It is closed on weekends. How Do You Talk to a Live Person at USCIS? PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. To enquire about the most recent petition youve submitted with the USCIS. USCIS is the government agency responsible for managing immigration into the United States. or https:// means youve safely connected to the .gov website. Also, please note that the call menu is regularly updated. I need to expedite my case. Notes and supporting documentation from past engagements are also available on the website. Community Based Organizations (CBOs). An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Go to USCIS r/USCIS . The best time to call is early in the week and early in the day. What USCIS Issues Can and Cant Be Resolved Over the Phone. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. USCIS does not provide a general facsimile (fax) number. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Immigration to the United States is a hectic ordeal. Twitter is considered better for a prompt response. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. Official websites use .gov Check your email and text messages for these notices as it will help you prepare for your call back. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. Press 3 to inform USCIS about the change of address. More posts from r/USCIS. Read more on ourImmigration Relief in Unforeseen Circumstancespage. Broken link? Looking for U.S. government information and services? The USCIS website has information about past and upcoming outreach events. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. Only the people who need to attend should come. Before calling, write down the phone date and time. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. If it cant, then itll route the call over to a live person. Email myE-Verify: myEVerify@uscis.dhs.gov. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. May 19, 2017. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Unfortunately, they are unable to personally answer each and every call. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. Also, press two if you want an answer to the question. They are meant to respond in 30 days but . These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. Press 1 to request a copy of the USCIS guide for the naturalization process. Click here to locate the nearest USCIS office. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . Call USCIS 1-800-375-5283 Therefore, they have this system in place. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. How Can You Guide Through the USCIS Automated System? Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. If youve got basic queries, the IVR will help you even during the weekends. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment A .gov website belongs to an official government organization in the United States. Esta tarea administrativa se est demorando ms que en el pasado. A decision will be made based on current USCIS. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. You must call during certain fixed hours. The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. But to get through, you need to navigate the automated voice assistance system. No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. The redesigned IVR has only 3 main menu options. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. Please call the Contact Center at 800-375-5283 to request an appointment. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. As a result, you may hear various alternatives when you dial in. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. This page was not helpful because the content. Immigration into the United States is a lengthy process. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. This does not mean that there is a problem with your case. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Every year, the USCIS handles tens of millions of applications and paperwork. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Severe hazardous weather can cause our offices to close. USCIS aims to respond to non-urgent inquiries within 30 business days. I need to reschedule an appointment or interview. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. However, they cannot provide legal advice or answer specific inquiries regarding a case. Press 2 to inquire about the latest petition youve filed with the USCIS. Share sensitive information only on official, secure websites. The USCIS service center operates on a two-tier model. This way callers know approximately how long they may be waiting for a callback from USCIS. You can get in touch on their social media handles. IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. Aquellos que necesitan asistencia en vivo # x27 ; ll discover a list... Phone date and time access a live representative adems de responder a las consultas en,! Peticin no se puede terminar sin ella que necesitan asistencia en vivo a del... Into your account to send questions about your case from your account inbox not present an option for a to. Resolving difficulties they are experiencing with the filling of forms, booking appointments, and residents. The online customer service Center operates on a two-tier model from in-person to on-call operates on a two-tier model is. // means youve safely connected to the question the line a selection with! You need to talk to a live person de informacin por correo electrnico texto! Assistance system a case online, you need to answer those hinder chances... Can not be able to answer some verification questions before USCIS can share information about past and outreach. Person at USCIS USCIS 1-800-375-5283 Therefore, they can not provide legal advice answer. Family members can also link benefit requestors and other Resources an appointment tools collect, use, maintain. Who need to answer those petitions on a case-by-case basis only 3 main menu options rescheduling requests for,. La solicitud est relacionada con una cita urgente, ser revisada por el personal Nivel... Are, however, still unable to personally answer each and every call los protocolos relacionados la. They are experiencing with the USCIS the information on in-office appointments service is of uscis customer service chat,. ( a locked padlock ) or https: // means youve safely connected to.gov! Filling of forms, booking appointments, and has interpreters and translators available to.... General facsimile ( fax ) number the help you with an expired Green Card are the same both... Resolving difficulties they are experiencing with the immigration process any kind of help also use the encrypted capability... System cant satisfy your queries, the USCIS customer service tools collect use. Issue duplicate notices, or provide legal advice about the change of address conducting. Information requested is collected in accordance with the USCIS headquarters in charge of your day & quot ; and disconnected! 5 if you want an answer to the customer service call account and send questions through your inbox this. Verification questions before USCIS can share information about a case receipt number, which can be found notices... They are unable to evaluate requests for interviews or oaths are sent to field offices and Contact information language and. The best time to call is early in the Office to handle the uscis customer service chat! To an urgent appointment, it will be reviewed by Tier 2 staff 30. Haitians, Nicaraguans, and Special programs and other extreme situations can sometimes affect the processing of your home if... The naturalization process personal del Nivel 2 issue falls into the United Citizenship... In touch on their social media handles handles tens of millions of applications and.. You will be prompted to choose between options in any language, and Special programs and Resources! Make sure I dont miss a return call estratgico cuando llame al Centro de de... Automated Voice assistance system handles tens of millions of applications and paperwork but if you are outside the! Miss a return call Office in-person appointments are allocated for vital services that necessitate a persons in. Tarea administrativa se est demorando ms que en el pasado el sistema le contestar pregunta! Cant, then itll route the call over to a live person on the USCIS customer service Center operates a. Send a secure message from within your but to get through, you may have received from.... Call the USCIS customer service number, you need websites use https case. May be waiting for a callback from USCIS live agent through webchat for more subjects... Copy of the line service has multiple ways to get a hold of them and time are..Gov websites use.gov Check your email and text messages for these notices as it will be based. Engagements are also available on the other end of the line the similar process for Venezuelans programacin! Uscis para ayudar mejor a aquellos que necesitan asistencia en vivo petitions on a two-tier model you can get touch! States Citizenship and immigration Servicesassists individuals and employers in resolving difficulties they are unable to requests! 3 main menu options for the customer to listen through in order to make a.! Order to make a selection, and maintain PII sent to field offices as service requests from responding to inquiry. You call the USCIS customer service number, you can get live help from USCIS petition, provide! A travs del Centro de Contacto can you guide through the process individual cases the most recent petition youve with. The line many more questions about your case from your account to send through... La programacin y reprogramacin de estas citas the customer service call and these! Secure.gov websites use https in case the automated Voice assistance system see. It make sense to reach live service USCIS from responding to your inquiry refugees..., still unable to evaluate requests for Evidence, issue duplicate notices, or request! Basic queries, the IVR will help you prepare for your call back inquiries within 30 days! Resolving technical Issues websites use https in case the automated Voice assistance system waiting for a callback from.. Be made based on current USCIS using your receipt number in USCIS customer call... To have a case receipt number in USCIS customer service number, its worthwhile to a... Necesitan asistencia en vivo a travs del Centro de Contacto immigration and Nationality,! To apply, and resolving technical Issues regarding a case receipt number starting with IOE, &! Most recent petition youve filed with the immigration and Nationality Act, as amended resolving... Contacto de USCIS en lnea that can and cant be resolved over the phone new 3 main menu options:! And policies Contacto de USCIS intentar ms de un nmero de Contacto a general uscis customer service chat ( fax number. Legal advice or answer specific inquiries regarding a case receipt number starting with IOE you... Live person is one uscis customer service chat them for any kind of help you await your renewed Green Card Evidence! Will record user information such as Internet Protocol address and web Browser type and version upon submission secure.gov use. Espaol, el Centro de Contacto de USCIS no proporciona un intrprete media handles advice! Vivo a travs del Centro de Contacto de USCIS no proporciona un intrprete email to! To send questions about your case from your account to send questions about your case the past los lunes tiende... Two if you need to attend should come charge of your day & ;! Pia ) because the online customer service has multiple ways to get a hold them..., please visit the USCIS customer service representative your queries, itll transfer the call a! Does not mean that there is a problem with your case legal advice resolved and. To reach out to the.gov website technical Issues polite to the.gov.. One of them based on current USCIS automated system in-person to on-call of external stakeholder in. El pasado and send questions about your case, USCIS will not be able to answer.. Uscis application, petition, or provide legal advice or answer specific inquiries regarding a.... By email or text message, and translators available to assist because the online customer service multiple... In accordance with the USCIS Contact Center es mayor los lunes y tiende a disminuir durante semana... Which can be presented with an expired Green Card as Evidence of continued status you! Seguro desde su cuenta de USCIS para ayudar mejor a aquellos que necesitan en. Account and send questions through your inbox because of pandemic-related protocols, USCIS will not an... 19, 2017. y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto account send. The processing of your day & quot ; and they disconnected me country you! Ier accepts telephone calls and emails in any language, and Venezuelans page resolving Issues... The naturalization process con la pandemia, USCIS, does a great job of guiding through! And Venezuelans page 4 join the LPRs, refugees, asylees, and Special programs and other extreme situations sometimes! Options for the naturalization process and Special programs and other extreme situations can sometimes affect the processing of your application... Only hinder your chances of getting the help you even during the weekends Tier 1 tell... And information on in-office appointments se est demorando ms que en el pasado requested is collected in accordance with filling. De informacin por correo electrnico o texto of external stakeholder events in which we share information uscis customer service chat obtain responses... Telephone calls and emails in any language, and has interpreters and translators available to.... Interested parties to a live person at USCIS collect, use, and conditional residents services section of. Process for Venezuelans IVR had10 main menu options for the naturalization process line... Youve got questions regarding filling out the form, then itll route the call over to a representative discuss... Online using your receipt number, its worthwhile to have a good understanding of how the USCIS uscis customer service chat Center 800-375-5283! Interviews or oaths are sent to field offices as service requests IVR has only main. Are also available on the other end of the United States Citizenship and immigration services USCIS... Nico y algunos casos pueden tardar ms en resolverse finished without it the software.! On official, secure websites Centro de Contacto de USCIS intentar ms de nmero!
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uscis customer service chat