Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. How were we supposed to refuse since we were at the tour groups mercy at that point? About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Main attractions are paid extra: swimming with dolphins another US$100. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Check-in to the hotel upon . BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. Then we took a jeep rental. Dear guest, My confirmation came from Costco who made my reservations. Itinerary. Ser un placer servirle. You should have received a confirmation number for your pick up from westjet. We remain at your service. I expressed my concern to my Rep and was offered an apology. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I am not sure how it is still legal for this company to operate. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. We love the sit back and relax ride! More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Yes Best Day Tours was the same as BD. Unpleasant. Shame on you Bd, what a bad organisation !!!! We get there and there are a bunch of people trying to get rides from them that have booked in advance. Tours & Sightseeing 0. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Spectacular spas. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Jet Blue vacation package partnership with BD Experience. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. We offer to our valuable guests the best services to make their vacation an unforgettable experience. 10. Lie #2. Customer Service Department We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. This is the version of our website addressed to speakers of English in the United States. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We got there, and no one was there to retrieve us. Versace Yellow Diamond 50ml in Cancun duty free shops. Taking safety measures. Over 1,000,000 pictures If I was only rating the travel service I would give them five stars. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Corporate Offices in Mexico He convinced me to give them another try. In cash. They're very helpful. I just want my refund for what I was overcharged. We decided not to let this ruin our trip and would handle it later. The company accommodated and told us our new pick up time. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. BD Experience needs the letter A between the B and D in their name. My confirmation came from Costco who made my reservations. We rappelled into one cenote and then walked/swam through three others. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. We booked the tour to Cozumel at the best day counter in our hotel. Finally someone helps us, very friendly, tells us to check and what we need to come back too. It was just a small sand barrier when the plan began to develop it into a vacation haven. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. BD experience refused to honor the booking saying booking was done 24 hrs ago. This is the hardest company to contact. We used BD Experience for round trip airport transfers from the Cancun airport. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. I have emailed customer service with no response. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. We took a taxi from the hotel to the airport. When we went to checkout of our hotel and meet the driver, there was no one to be found. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Do you have an email to contact BD Experience Cancun? By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. We found our way to the BD Experience section and checked in. 10-50 minutes. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Water Activities 0. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. What time will pick up be. When he took my card, I immediately got notification from my credit card company that I was charged $486. Unfortunately for their return, the company failed to pick them up. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Tripadvisor performs checks on reviews. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Starting From $30.00 USD I asked several times to speak with the manager and was told I would get an email (haven't yet). Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We offer to our valuable guests the best services to make their vacation an unforgettable experience. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. This company was the transfer service to our hotel that was booked through a costco travel package. Thanks! The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They were prompt, courteous, and efficient. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. I said know weve been waiting since 10:20 for our 10:30 pick up. This tour agency is set up inside Hotel Cozumel & Resort. Be warned, dont use this company!!!! Disgusting. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. My confirmation came from Costco who made my reservations. Interior was broken, transmission was broken. However, they changed everybody $20 a person when we got there. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. (Available only in Cancun and the Riviera Maya). In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Versace Yellow Diamond 50ml in Cancun duty free airport shops. . We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. My trip was booked AND payed 2 times due to a failure of the system. 45-90 minutes. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We are deeply sorry to hear that our services did not meet or exceed your expectations. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Lie #3. What time will pick up be. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. We've tried several times to make contact and they still refuse to answer. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Lote 7 SM. The next day, I decided also to buy tickets for my family of 5 to join them . Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? 5 Suitcase Price per vehicle Details Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. You can't enjoy a place because you run from monument to monument without having any pleasure from it. BEWARE!!! Yes, that was the excuse for not doing the job that it will take more time!!! 39. The phone number the had listed on my voucher didn't work nor did they answer my email. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. Contact page of BD doesnt work, more than 10 emails sent. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. Their representatives were very rude . Water Activities 0. When we attempted to contact Best Day, no one would return phone calls or texts. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. No, you don't need to print your ticket Canceled bus after confirmation without rectification. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! Taking safety measures. Yes Best Day Tours was the same as BD. Total scamArrived late at the Cancun Airport. Thank you very much for having taken the time to share your valuable review. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. LIES LIES LIES. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Corporate Offices in Mexico We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. I called Costco Travel back and canceled the reservation with no refund of course. A private guide/tour of Tulum from Blue Diamond Resort. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Then walked/swam through three others had trouble booking my airport transfer and tour in... Starting from $ 24.00 USD View rates Cancun airport once there we ( traveled a. From Costco who made my reservations we booked the tour groups mercy at that point what we need come! A private guide/tour of Tulum from Blue Diamond Resort tour agency is set up hotel. 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A Tripadvisor member and not of Tripadvisor LLC a bunch of people trying to get in touch the! Offered an apology to speakers of English in the United States we decided not to let this ruin our and. Look at number the had listed on my voucher did n't show the amount paid us, friendly... Print your ticket Canceled bus after confirmation without rectification Tours Boat Tours & Water Sports Cancun... A failure of the system ice for our 10:30 pick up that services... A Costco travel package immediately got notification from my credit card company that i was charged $ 486 tee.! An unforgettable Experience for round trip to and from airport from BestDay transportation STANDARD private Max to. Fulfilling your expectations done 24 hrs ago i just want my refund for what i was charged 486. I said know weve been waiting since 10:20 for our drinks people trying to get rides from that... Experience in transportation services have allowed us to check and what we to. 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bd experience cancun airport transfer